Database Management
At Incontacto we have developed a platform for database management, registration and information analysis using technological supports. This allow us to create connections between brands and
Bricks is an interaction platform that allows you to build, communicate and manage all your information. With this tool, you will be able to:
Some of the benefits of managing your database with Bricks are:
- All the information and the databases are centralized in one application
- Easily create and customize your own forms
- Control and tracking of all processes and transactions
- Segment your target audience and contact them from different communication channels
- Edit and update your contacts from the platform
For more information, you can visit Bricks
Contact Center
We have a call center able to manage all the incoming and outgoing calls of your business.
We use all the communication tools of our contact center to send or receive your information in two ways:
Inbound communication
Sales: We offer all our experience to make this service the most efficient and safe
Appointments assignment: We know how important it is to offer a good service to your customers and that is why, we put the best human team at your disposal
Customer service: We can wear your brand’s shirt and your customers will be treated as if they were ours
Support line: Our agents are trained to offer exceptional service and to exceed customer expectations
PQRS: We manage your questions, complaints and claims
Agendas: We have a proactive team willing to offer solutions
Interactive voice response (IVR): It is an automated interactive response system, aimed at delivering or collecting information over the phone, with the capacity to manage large volumes of calls and which can also be used for outgoing calls.
Outbound communication
Database management: We know how important is the management of your information, so we offer you:
- Update and diagnosis of the database
- Raise the database from scratch
- Obtain database directly from a form
- Information management of a database
Confirmation and invitations: Our agents have the experience to persuade and establish an intelligent relationship with your clients
Sales: We adapt ourselves to your sales model for making it a successful process and to generate customers loyalty
Virtual agent: With this tool, you will have a virtual agent working for you 24 hours a day and in addition, you
Registration. Data collection
This tool allows you to obtain data from your clients in any sector: an event, a launch or a fair.
With our data registration system, you will be able to:
- Have a more efficient and fluent registration of assistants
- Have access to information in real time
- Print badges and certificates on site with bar codes or QR, speeding up printing time to 10 seconds per certificate
- Our system does not require an internet connection for registration points and access control
Attendees validators
We offer you a tool to control and validate the entrance of attendees to an event or seminar.
Our validation tool for assistants allows you to control and validate different activities that are taking place with the target audiences:
- Validate the attendance of participants to an event or seminar
- Control the entrance and / or exit of people
- Control the handing over to attendees of some type of material, such as kits, food, certificates, etc
- Control the security at the entrances and detect any type of counterfeit
Forms
With our tool, you can create and customize your own forms, without needing to know about programming.
With our Bricks tool, in addition to managing your databases, you can create your own forms that will allow you to collect information about your target audiences.
With our Bricks tool, you can:
- Create and customize your own forms
- You can integrate your forms with payment platforms
- Save time and reduce operating costs
Manage several forms with the same user
Sending text messages – SMS
We have a specialized platform for sending text national and international messages.
Our platform for sending SMS is an effective and automated communication tool for sending information to your target audience.
- Your client does not need to have a smartphone
- No internet access is required on your client’s cell phone
- It can be used in places where there is not good mobile coverage
Surveys
At Incontacto we offer the service of digital or physical surveys, according to the needs of the client.
Surveys are a tool that allows you to identify needs, opportunities and / or collect data from your target audience through:
- Personalized data storage platforms
- Characterization
- On-site survey
- Telemarketing
- Customer satisfaction surveys
Certifications
Through our platform, you can scan or print your certifications and/or report of your event.
With our certification system, you can:
- Systematize the printing of certificates
- Print only the certificates that are needed
- Have control of those who received the certificates
- Help reduce the carbon footprint
Mailing
We offer you a platform for the massive sending of personalized emails.
At Incontacto we offer you a platform to make your personalized mailing campaigns, obtaining access to the opening reports in real time. You can also interact with your database through other communication channels.
Multi-event APP
With our application for events, you can manage all your content and interact with your assistants in real time.
Viky is a new commercial interaction alternative in which our team can offer you advice to highlight your project or event.
A multi-event app that offers you:
- An administrative web platform
- Create events
- Create multiple agendas
- Create conferences or activities
- Have the profile of the speakers
- Have the list of exhibitors
- Import the list of attendees
- View contacts
- Download reports in PDF and EXCEL.
- PUSH messaging and news
- Location in Google Maps
- Create interactive questions
- Highlight your event
- Manage a photo gallery
- Perform live streaming for YouTube and Facebook from the app
- Create advertising on the list of exhibitors and sponsors
- Create a customer satisfaction survey
Download our free application
Interaction platform
We have a web system that allows us to manage and plan, in a more objective way, the inter-company transactions, from the execution of a business to the development of relationships and strategic alliances.
REDE is a web system that is integrated with a mobile application, which is an essential complement to the development of the system. The platform has three profiles: administrator, buyer and seller.
- It is a simple and easy to use system
- The administrator has the control of the agendas and manage everything digitally, without using paper
- Live tracking of the status of appointments, before and during the business gathering
- It is a simple and easy to use system. It allows to evaluate the appointments and to know this information immediately
Voting
Through its own voting system, the voting is made systematically avoiding the loss of information or fraud, making the vote counting faster by knowing all the statistics in real time.
We have the human and technological team to accompany you in all types of voting: assemblies, political parties, associations, etc.
Digital communication
At Incontacto we offer you the operative management for social media (Facebook, twitter, Instagram, WhatsApp, chat) as a marketing channel that allows you to complement the communication with your clients.
- We design your digital strategy based on the brand’s DNA
- We execute your digital strategy
- We manage and update your social media
- We offer customer service through digital channels
We design and execute digital content strategies for different media and social networks, according to the needs of the brands.
Contact Us
Do you have questions about our services? Let us help and contact us. We will contact you as soon as we receive your information.